Returns & Exchange

Items bought from our online store:

You have 14 days to refund or exchange any non-sale item from the date you received the order.

Refunds & Exchange:

UAE Customers: For refunds or exchanges you can visit our retail stores. For the proof of purchase, you need to show a confirmation email of your order. At our retail store, you can also immediately exchange for any items that is equal to or above the value of the returned item. If the new item is of a higher value, you must pay the difference.

As an alternative to visiting our store, you can email orders@soshru.com and provide details of the order and the items that you would like to refund. We will make every effort to have the item collected from you within one week.

  • Shipping costs are non-refundable whether the item is being returned or exchanged.
  • Refunds will be issued to the same credit card that was used for original purchase. We do not provide cash refunds. The refund may take up to 2 billing cycles, after collection, to appear on your credit card statements.

 Terms:

  • Items must be in re-sellable condition.
  • Original tags must be in place.
  • Return will only be transacted in original country of purchase.
  • This does not affect your statutory rights.

Damaged goods:

We are sorry if the item you have received is damaged in any way. Please contact customer service centre for assistance at orders@soshru.com

You can also take the item to our retail stores where one of our customer service representatives will assist you.


ITEMS BOUGHT FROM ONE OF OUR RETAIL STORES:

You have 14 days to return any item from the date of purchase (excluding sale or promotional items). Sale or discounted items will be exchanged only within 7 days of purchase.

Items purchased from stores can only be returned in-stores and not through online collection service.

Refunds will be issued to the same credit card that was used for original purchase. You must have the credit card receipt to evidence the RRN number which is required by the banking authorities to process any refund.

During busy periods such as sale days, we may ask you to come back so that the return can be processed.

Terms:

  • Items must be in re-sellable condition.
  • Original tags must be in place.
  • Return will only be transacted in original country of purchase.
  • This does not affect your statutory rights.