After you have placed your order, you will receive an email confirmation containing your order number and your estimated date and time (range) of delivery. The shipping cost is based on all items ordered in an individual order. If you place a separate new order, we will make every attempt to club the the shipments to optimize your cost, but if we are unable to do so, you will be billed separately as a new order with a new shipping charge.
We bill you assuming a Delivery Duty Unpaid (DDU) system, which means that you will be charged at checkout for the items purchased and the applicable shipping costs only. Import duty and tax costs will be invoiced to you directly by the courier (depending on the region your shipping address is in) upon delivery or an import broker appointed by you.
At our discretion and subject to capacity and your location, we may choose to ship the items via our direct logistics network or outsource via a third party courier service. Please expect to receive a call on your scheduled delivery date reconfirming the time range for the scheduled drop-off your specified location (based on the practices of local logistics in your part of the world).
• Shipping status inquiries can be answered by email orders@SoShru.com. Please include your order number in your email to us. This order number will be included in your confirmation email
• Delivery date / time estimates are approximate and may not include delays due to weekends and public holidays
• All shipments require a delivery signature and therefore cannot be sent to a P.O. Box
• A signature is required upon the receipt of the shipment at your location
• All Returns are free for full price items. In addition, your first exchange is also free for full price items, but please note that exchanges will be submitted to the same customs procedures, therefore applicable for duty and tax again. For additional returns, please click on our return policy for additional detail.
In accordance with the laws of the UAE, SoShru does not deal or provide any services to any of the Office of Foreign Assets Control (“OFAC”) sanctions countries.
Our return policy allows for exchanges or refunds, returns or exchanges for any reason within 7 calendar days from the date of delivery, provided that they are in their original condition within the original packaging, with all the tags and labels attached and inclusive of all original parts, accessories and documentation such as manuals.
Items that are not returned as described above may not be accepted by SoShru for an exchange or refund
Please follow the 4 steps outlined below to return your goods to SoShru:
1. Please email contact our customer services team at firstname.lastname@example.org to notify them of the product you would like to return. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
2. Once you have received a confirmation that we will accept a return for your product, please make sure you indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that your return package and the goods are wrapped securely are in the same outer packaging in which you received them.
3. Please schedule a return for your package with the courier provider designated by our Customer Care Team
4. All returned goods will be examined upon receipt. You will be notified immediately that we are unable to offer refunds, replacements or exchanges if your product has been opened or used. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow up to 30 working days for your refund, replacement or exchange to be processed. Your payment for the goods will be refunded by SoShru as soon as possible by the original payment method, no later than 30 working days after we have received the goods.
For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card, then we will notify you by email and arrange for an alternative account to refund. Depending on your bank / credit card company, it may take an additional 2-10 business days after processing for the credited amount to show in your account.
For Cash on Delivery (COD) purchases, refunds will be managed through our customer service team.
Your statutory rights are not affected.
Our cancellation policy allows for order cancellation within 24 hours of placing the order.
Please email contact our customer services team at email@example.com to notify them of the product you would like to cancel. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to cancel.
In the event that your order has already been dispatched please follow the steps outlined in our return policy.
Your statutory rights are not affected.